FAQ'S
General Questions
Is the glassware dishwasher safe?
The print is durable and dishwasher safe, however hand wash is recommended for longevity.
I like a particular design, but would like it on a different glass style, is this possible?
Yes absolutely, just email us, or DM us on our socials
What is the minimum order quantity for a personalised glass?
Unlike many other glassware companies, our MOQ is only 1 unit
What types of glassware do you offer for customisation?
We offer a wide range of glassware for customisation, including but not limited to wine glasses, beer mugs, shot glasses, tumblers, champagne flutes, and cocktail glasses. Our goal is to provide a diverse selection to suit various preferences and occasions.
Can I see a sample of my custom glassware before placing a larger order?
Yes, we understand the importance of visualizing your custom glassware before placing a larger order. Depending on the customization technique and order quantity, we may be able to provide a sample or mock-up for approval. Please contact our customer service team to discuss your requirements and sample availability
Design Related Questions
Can I order custom glassware for special events or corporate branding?
Absolutely! Our custom glassware is perfect for special events, celebrations, weddings, and corporate branding. We can help you create unique and personalised glassware that reflects your event's theme or company branding. Contact our customer service team to discuss your specific requirements and receive assistance in designing the perfect custom glassware for your event or brand.
What file type do you need for the artwork?
Best Files are: PDF, AI, EPS or PSD.
Acceptable File Types: PNG or high resolution JPEG
Is there any way to see how my artwork would look on a glass?
Yes, once we have your image, we can send you a mock, to ensure you are happy.
I already have a logo, can you put this on a glass for me?
Yes, please email us the design and we will be happy to apply this to your favourite glassware style for no additional cost.
What customization options are available?
We offer various customisation options to bring your vision to life. You can choose to have your glassware personalised with names, monograms, logos, or custom designs. We utilize advanced techniques like laser digital printing to achieve high-quality and precise customisation.
Ordering & Shipping Info
What is the Order Process?
1. Order on our website or via email (confirming quantities, delivery address and deadline)
2. Send Artwork, then review print proof and Approve
3. Invoice and Delivery
How long does it take to receive my item?
Our products are usually made to order, so we will need 2-3 working days to complete the request. They will then be shipped out using 2nd class Royal Mail delivery. 1st class is available at the checkout.
Will I be able to track my order?
Yes, all our deliveries are sent with a tracking number.
Can I return or exchange custom glassware?
As custom glassware is specifically personalised for each customer, we generally do not accept returns or exchanges unless there is a defect or error on our part. We encourage you to review your custom design carefully before placing your order to ensure accuracy. In the case of any issues, please contact our customer service team, and we will be happy to assist you.
Let customers speak for us
