FAQ'S
General Questions
Is the glassware dishwasher safe?
The print is durable and dishwasher safe, however hand wash is recommended for longevity.
I like a particular design, but would like it on a different glass style, is this possible?
Yes absolutely, just email us, or DM us on our socials
What is the minimum order quantity for a personalised glass?
Unlike many other glassware companies, our MOQ is only 1 unit
What types of glassware do you offer for customisation?
We offer a wide range of glassware for customisation, including but not limited to wine glasses, beer mugs, shot glasses, tumblers, champagne flutes, and cocktail glasses. Our goal is to provide a diverse selection to suit various preferences and occasions.
Can I see a sample of my custom glassware before placing a larger order?
Yes, we understand the importance of visualizing your custom glassware before placing a larger order. Depending on the customization technique and order quantity, we may be able to provide a sample or mock-up for approval. Please contact our customer service team to discuss your requirements and sample availability
Design Related Questions
Can I order custom glassware for special events or corporate branding?
Absolutely! Our custom glassware is perfect for special events, celebrations, weddings, and corporate branding. We can help you create unique and personalised glassware that reflects your event's theme or company branding. Contact our customer service team to discuss your specific requirements and receive assistance in designing the perfect custom glassware for your event or brand.
What file type do you need for the artwork?
Best Files are: PDF, AI, EPS or PSD.
Acceptable File Types: PNG or high resolution JPEG
Is there any way to see how my artwork would look on a glass?
Yes, once we have your image, we can send you a mock, to ensure you are happy.
I already have a logo, can you put this on a glass for me?
Yes, please email us the design and we will be happy to apply this to your favourite glassware style for no additional cost.
What customization options are available?
We offer various customisation options to bring your vision to life. You can choose to have your glassware personalised with names, monograms, logos, or custom designs. We utilize advanced techniques like laser digital printing to achieve high-quality and precise customisation.
Ordering & Shipping Info
What is the Order Process?
1. Order on our website or via email (confirming quantities, delivery address and deadline)
2. Send Artwork, then review print proof and Approve
3. Invoice and Delivery
How long does it take to receive my item?
Our products are usually made to order, so we will need 2-3 working days to complete the request. They will then be shipped out using 2nd class Royal Mail delivery. 1st class is available at the checkout.
Will I be able to track my order?
Yes, all our deliveries are sent with a tracking number.
Can I return or exchange custom glassware?
As custom glassware is specifically personalised for each customer, we generally do not accept returns or exchanges unless there is a defect or error on our part. We encourage you to review your custom design carefully before placing your order to ensure accuracy. In the case of any issues, please contact our customer service team, and we will be happy to assist you.
Let customers speak for us
from 173 reviewsI have ordered 2 on of these on different occasions, both with different designs, bamboo coasters and for a leaving gift for colleagues. The detail was clear, great quality and the service was brilliant.
I bought 6 shot glasses on a wooden holder both personalised with an amazing design of our pub logo and name, 100 times better than I could of imagined, def recommend
Excellent product and communication prior to been sent out. Definitely recommend.
Amazing service
Very good quality sturdy coaster
Good price and matches the Tankards perfectly
Perfect accompanying gift
Highly recommend seller.
Image sent to add and I made a typo, I was contacted and advised of my error and was offered a free correction. Above and beyond service! Great communication and faultless delivery.
First rate service
I wasn't sure what my order would look like, but the very helpful Fran not only sent me a email responding to my query but send a mock photo of my order the next day and a follow up email notifying of my shipment.
Couldn't rate this company higher in both quality of goods and epic customer service.
Bit slow on delivery pre-xmas, but quality very good, and communication excellent.
Very Happy.
Ordered a personalised glass and coaster, Fran was very helpful and responsive with my queries, the glass arrived quickly and was just what I wanted, many thanks.
Excellent quality glasses from a company that clearly cares ☺️
Amazing quality, design and fast shipping. Thank you
I ordered some glasses using my own design and the guys at First Glass Designs did an amazing job, delivered exactly how I wanted it. Great range of different glasses to choose from so you'll certainly find the glass style you're looking for. Highly recommend.
Great product, as described, arrived well packaged, quick delivery! Thank you
I wanted to get my friend a 40th birthday present that was something different and personal to mark the occasion. I asked some questions prior to ordering which were answered promptly and all of the instructions were followed. The item arrived quickly, very well packaged and just as I requested. I would definitely recommend this business to others.
Really happy with how these turned out.
GET YOUR DREAM GLASSWARE HERE
UPLOAD ANY IMAGE AND WE WILL PRINT IT ONTO A GLASS OF YOUR CHOICE